We provided this Policy in the English language. If any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

Sorry to see that you are looking for a refund! Please check your eligibility, see our refund policy below:- You can request a refund from BHH by contacting customer support: [email protected]

STANDARD REFUND TERMS

Products purchased from BlueHillHosting.com may be refunded only if cancelled within the following timeframe:

Annual Plans+ – Within 30 days of the transaction date

Monthly Plans**+ – Within 24 hours of the transaction date.

**Monthly Plans: all plans with less than a 1-year term

+Security products with remediation service cannot be refunded once request has been submitted.

Transaction date: used for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed byBlueHill Hosting in accordance with the terms and conditions of the applicable product or service agreement. (see here).

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Search Marketing fees: The Advertisement and search marketing fees are non-refundable for the current months. Also these services will be non-refundable for the period the order setup is executed and services are started.

Note: Receiving a refund requires you to cancel the product or service you want refunded.
Note: There are products which have different policies or requirements for a refund associated with them, including some products that are not eligible for any refund under any circumstance. Please see below for refund terms applicable to such products.

PRODUCTS WITH SPECIAL REFUND TERMS

Search Marketing fees: The Advertisement and search marketing fees are non-refundable for the current months. Also these services will be non-refundable for the period the order setup is executed and services are started.

Assisted Service: Refundable after the initial three months.

Auction Featured Listings: Refundable during first 24 hours if there are no bids.

Auctions Additional Categories: Refundable during the first 48 hours if there are no bids.

Domain Backorders: If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

Self Web Builder Service: If a Service has already been activated, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

SEO Services: You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a partial refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management: You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Identity Protect: Non-refundable after order is executed

Custom Web Design Services

Web Services: 30% cancelation fee when in progress, 80% cancelation fee, when site design is delivered for review, non-refundable once complete.

Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered.Website Makeover Services: 40% cancelation fee when in progress, 80% cancelation fee when site design is delivered for review, non-refundable once complete

Purchased Product w/ Free Domain: In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the full price of the domain name listed on BlueHill Hosting website and is not subject to any promotion, discount, or other reduction in price).

Expert Help Services: If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services: If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Website Security: No product for Web Security will be refunded once purchased. So all products in this category are Non-refundable.

WordPress Support: Current month is non-refundable. Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

PRODUCTS NOT ELIGIBLE FOR ANY REFUNDS

– All kind of Memberships

– Appraisals

– Any Credit card fees charge by the payment gateway

– Cloud Servers

– Configuration Add-Ons

– Domains of any kind

– Hosting Connection paid Apps (not refundable once set up)

– Merchant Accounts

– Premium Domain Names

– Redemption Fees

– Transfers (if successful)

– All Domain Registrations or Renewals are fully non-refundable